Legal notice

Data controller

The data controller for information submitted through the contact form is SATMA INDUSTRIES, 2 Z.A. La Chandelière, CS 58001, 38570 GONCELIN, France — contact: sales@satma-industries.com.

Data collected

The form collects the information you choose to send us:

• your name;
• your company;
• your country;
• your business e-mail address;
• your phone number, if you provide one;
• the request type you select;
• the message you write.

Purposes

The information submitted is used to:

• receive your request;
• identify the SATMA INDUSTRIES department concerned;
• pass it on to the right contact;
• answer you;
• keep track of the request;
• protect the form against abuse and automated submissions.

Legal basis

Processing is based on SATMA INDUSTRIES’ legitimate interest in answering the enquiries sent to it and, when a request concerns a product, a price, a datasheet or a sample, on pre-contractual steps taken at your own initiative.

Limiting the number of submissions and preventing spam is based on SATMA INDUSTRIES’ legitimate interest in protecting its website and its teams.

The website builds no mailing list and carries out no marketing, newsletter or advertising activity.

Required and optional fields

Fields marked with an asterisk are necessary to process the request: they identify the sender, qualify the subject and allow us to answer. The phone number is optional.

Missing required information may prevent SATMA INDUSTRIES from processing the request properly.

Data recipients

The information is passed to the competent internal departments of SATMA INDUSTRIES according to the nature of the request. It is not sold, rented, traded or shared with third parties for advertising purposes.

The sender’s IP address is processed for a purely technical purpose: enforcing the submission limit and preventing abuse. It is not used to identify individuals.

Retention period

Data is kept for no longer than necessary to process and follow up on the request.

For commercial enquiries, the reference period applied to prospects is 3 years from collection or from the last contact initiated by the prospect.

For requests concerning quality, purchasing, human resources or a contractual relationship, the retention period depends on the nature of the request and on applicable accounting, tax and legal obligations.

Security

The form is subject to validation checks, to a limit on the number of submissions per connection and per period, and to technical measures against header injection in messages.

Your rights

Under the conditions set by applicable law, you have the rights of access, rectification, erasure, restriction of processing and objection.

You may exercise these rights:

• by post: SATMA INDUSTRIES, 2 Z.A. La Chandelière, CS 58001, 38570 GONCELIN, France;
• by e-mail: sales@satma-industries.com.

Complaint

You may lodge a complaint with the CNIL — the French data protection authority: www.cnil.fr.

Technical role of the hosting provider

The hosting provider supplies the infrastructure required to run the website and, as such, keeps technical connection logs. As a technical service provider, it is not a recipient of the commercial enquiries sent to SATMA INDUSTRIES.